Geography Delivery Policy

  1.  General Information
    All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.
  2. Delivery Location
    Items offered on our website are only available for delivery to addresses in TN1 and TN2 postcodes. For any other postcode we offer a click and collect service.
  3. Delivery Time
    Deliveries take place Wednesdays to Saturdays between 3pm and 6pm.
    Unless there are exceptional circumstances, we make every effort to fulfill your order within 2 working days of the date of your order. Note we are open for deliveries Wednesdays to Saturdays. Deliveries will be contact free where possible.
  4. Delivery Instructions
    You can provide special delivery instructions in the comments box on the check-out page of our website.
  5. Questions
    If you have any questions about the delivery and shipment or your order, please contact us at

Return & Refund Policy

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If you are not entirely satisfied with your purchase, we’re here to help.

  • You have 30 calendar days to return an item from the date you received it.
  • To be eligible for a return, your item must be unused and in the same condition that you received it.
  • Your item must be in the original packaging.
  • Your item needs to have the receipt or proof of purchase.
  • Once we receive your item, we will inspect it and notify you that we have received your returned
    item. We will immediately notify you on the status of your refund after inspecting the item.
  • If your return is approved, we will initiate a refund to your credit card (or original method of payment).
  • You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
  • If posting your item back to us, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable.
Contact Us

If you have any questions on how to return your item to us, please contact us.